Customer Service Simulation

Cruise

In this Customer Service focused Business Simulation, Your Team are tasked with sailing and managing a Luxury Cruise Ship as it tours the Mediterranean. Teams will aim to adhere to a strict itinerary, all the while keeping their Guests and Crew happy.
As you might expect, it will not be plain sailing!

Screenshots

Core Simulation Skillsets

Customer Excellence

Managing Customer Satisfaction
Delivering Key Performance Results
Managing Information/Attention to Detail
Safety/Business Critical Environment
Working Under Time Pressure
Addressing Operational Problems
Handling Unexpected Situations
Managing Staff Morale
Resolving Values Conflicts and Dilemmas

Team Operations

Operating an effective Team
Organising a Team for success
Resolve conflict
Decision making under pressure
Time management
Managing change with agility
Maximising contribution of the whole Team
Managing new information effectively
Continuous performance improvement

Key Functionality

Typically The Cruise Business Simulation Game is played over 4 hours with any number of Teams.

The aim is to create a High Performing Team that is focused on Customer Service, Operational Excellence and Value Management in a scenario that will present a number of unexpected challenges.

As well as following a strict itinerary, Teams must also be mindful of a wide range of KPIs including; Customer Service, Crew Management, Itinerary, Safety and Commercial Operations.

Special Features

Suitable for large group events.

Supporting Crisis Management and High Performing Teams Books.

Can be shortened or lengthened.