Conflict Resolution

Navigating escalation and de-escalation

Micro simulation • 2 min

You oversee Sales and Production. Sales promised a four-week delivery without checking Production, which needs eight weeks. Now you’re meeting with the Sales and Production leads to prevent the conflict from escalating.

This is a quick 2 minute micro simulation designed to give you a taste of what we offer.

The first meeting

You've called a meeting with Alex and Ben. How do you open the conversation?

Outcome

This is a quick 2 minute micro simulation designed to give you a taste of what we offer.

Competency Level

Expert

Mediator Category

Collaborative Leader

Mastered all core mediation skills. Balanced, impartial, and collaborative.

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