Organisations need to balance operational excellence, customer service, and team performance under pressure. This simulation provides the ideal environment to:
In Cruise, participants step into the role of a cruise ship management team on a four-day voyage around the Mediterranean. Teams plan routes, manage navigation, and make critical decisions on guest experience, crew morale, hospitality, and safety while adhering to a strict itinerary. Each participant owns a key performance metric, creating accountability and driving engagement.
The Cruise simulation challenges participants to balance operational excellence, customer service, and team performance in a dynamic, high-pressure environment. By managing a luxury cruise ship through a demanding Mediterranean voyage, teams develop the skills needed to deliver exceptional service while maintaining safety, profitability, and crew wellbeing.