Customer Service Simulation

Cruise

In this Customer Service focused Business Simulation, Your Team are tasked with sailing and managing a Luxury Cruise Ship as it tours the Mediterranean. Teams will aim to adhere to a strict itinerary, all the while keeping their Guests and Crew happy.
As you might expect, it will not be plain sailing!

Screenshots

Core Simulation Skillsets

Customer Excellence

  • Managing Customer Satisfaction
  • Delivering Key Performance Results
  • Managing Information/Attention to Detail
  • Safety/Business Critical Environment
  • Working Under Time Pressure
  • Addressing Operational Problems
  • Handling Unexpected Situations
  • Managing Staff Morale
  • Resolving Values Conflicts and Dilemmas

Team Operations

  • Operating an effective Team
  • Organising a Team for success
  • Resolve conflict
  • Decision making under pressure
  • Time management
  • Managing change with agility
  • Maximising contribution of the whole Team
  • Managing new information effectively
  • Continuous performance improvement

Key Functionality

Typically The Cruise Business Simulation Game is played over 4 hours with any number of Teams.

The aim is to create a High Performing Team that is focused on Customer Service, Operational Excellence and Value Management in a scenario that will present a number of unexpected challenges.

As well as following a strict itinerary, Teams must also be mindful of a wide range of KPIs including; Customer Service, Crew Management, Itinerary, Safety and Commercial Operations.


Special Features

Suitable for large group events.

Supporting Crisis Management and High Performing Teams Books.

Can be shortened or lengthened.

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Feel free to give us a call on +44 2896 237253

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