Customer Service Simulation


In this Customer Service focused Business Simulation, Your Team are tasked with sailing and managing a Luxury Cruise Ship as it tours the Mediterranean. Teams will aim to adhere to a strict itinerary, all the while keeping their Guests and Crew happy.
As you might expect, it will not be plain sailing!


Core Simulation Skillsets

Customer Excellence

  • Managing Customer Satisfaction
  • Delivering Key Performance Results
  • Managing Information/Attention to Detail
  • Safety/Business Critical Environment
  • Working Under Time Pressure
  • Addressing Operational Problems
  • Handling Unexpected Situations
  • Managing Staff Morale
  • Resolving Values Conflicts and Dilemmas

Team Operations

  • Operating an effective Team
  • Organising a Team for success
  • Resolve conflict
  • Decision making under pressure
  • Time management
  • Managing change with agility
  • Maximising contribution of the whole Team
  • Managing new information effectively
  • Continuous performance improvement

Key Functionality

Typically The Cruise Business Simulation Game is played over 4 hours with any number of Teams.

The aim is to create a High Performing Team that is focused on Customer Service, Operational Excellence and Value Management in a scenario that will present a number of unexpected challenges.

As well as following a strict itinerary, Teams must also be mindful of a wide range of KPIs including; Customer Service, Crew Management, Itinerary, Safety and Commercial Operations.

Special Features

Suitable for large group events.

Supporting Crisis Management and High Performing Teams Books.

Can be shortened or lengthened.

Want to know more about Cruise?

As well as a Cruise information pack we will send you a FREE Executive Summary of our Book:

A Systematic Guide to Game Based Learning in Organizations

Let's Talk Business Simulations

We would love to tell you more about what we can do for your Business.
Feel free to give us a call on +44 2896 237253

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