Operational Excellence Simulation

Manage

Manage is a Operational Excellence Simulation which allows participants to be the management team of any kind of autonomous business unit. Manage is an award-winning flexible simulation engine which can be tailored to organisations as diverse as business enterprises, government departments, retail stores, airports, cruise ships, hotels, hospitals, start-up ventures or even ski resorts! The results of MANAGE can be financial such as profit and loss or non-financial such as the number of patients treated or passengers transited. Each round teams must decide how to prioritise time and scarce resources to achieve their results.

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Core Simulation Skillsets

Customer Excellence

Managing Customer Satisfaction
Delivering Key Performance Results
Managing Information/Attention to Detail
Safety/Business Critical Environment
Working Under Time Pressure
Addressing Operational Problems
Handling Unexpected Situations
Managing Staff Morale
Resolving Values Conflicts and Dilemmas

Team Operations

Operating an effective Team
Organising a Team for success
Resolve conflict
Decision making under pressure
Time management
Managing change with agility
Maximising contribution of the whole Team
Managing new information effectively
Continuous performance improvement

Key Functionality

Good operational management can be defined as “the optimum allocation of scarce resources to organisational priorities” and what resource is more scarce than the time of the senior management team?

In the Manage simulation the only currency at your disposal is the time of the management team. Each trading period you must decide where to allocate this time to get the best results! Your success or failure as a management team will be judged not by how you managed your time but by the operational numbers you produced ... and in the problems you avoided and the opportunities you grasped.

Manage won a CIPD NI Award for Best Learning Game and was runner-up in the IGD John Sainsbury Award for Learning and Development.

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